Effective Date: 15 May 2026

Surilo Privacy Policy

This Privacy Policy explains how Surilo, a product of Raymidi Labs OPC Pvt. Ltd. ("Surilo", "we", "our", "us"), collects, uses, stores, and protects information when you use the Surilo application and related services.

By using Surilo, you agree to this Privacy Policy.

1. Who We Are

Surilo is a product of Raymidi Labs OPC Pvt. Ltd.

CIN: U62012PN2026OPC255433

Pune, Maharashtra, India

For privacy-related questions or requests, contact: support@surilo.app

2. Information We Collect

We collect information reasonably necessary to provide, operate, improve, and secure the Service.

Account Information

  • Mobile number
  • Name or profile information you choose to provide
  • Login and authentication details

Voice & Content Data

  • Voice recordings you upload or create through the Service
  • Songs and related content generated through your account
  • Text inputs, dedications, preferences, moods, genres, or creative selections

Usage & Device Information

  • Device type and operating system
  • App version and diagnostics
  • Usage activity and interactions within the Service
  • Crash reports and performance information

Payment Information

Payments are processed through third-party payment providers. We may receive transaction confirmations, payment status, and related order information, but we do not store your card or UPI credentials.

Communications

  • Support requests
  • Feedback submissions
  • Emails or messages sent to us

3. How We Use Information

We may use platform interactions, usage patterns, generated content, and related operational information to improve, personalize, develop, and enhance our products, services, safety systems, and related technologies in accordance with applicable law.

We use information to:

  • provide and operate the Service,
  • generate and deliver your content,
  • improve user experience and platform quality,
  • personalize recommendations and experiences,
  • maintain platform security and prevent misuse,
  • process payments and customer support requests,
  • develop new features and technologies,
  • perform analytics, testing, research, and service optimization,
  • and comply with legal obligations.

4. Sharing of Information

These providers are required to handle information in accordance with applicable legal and contractual protections.

We may also disclose information when required by law, to enforce our Terms, to protect users, rights, or platform safety, or in connection with a merger, acquisition, financing, or business transfer.

We do not sell personal information to third parties for independent advertising purposes.

We may share information with trusted service providers and infrastructure partners that help us operate the Service, including providers related to:

  • cloud infrastructure,
  • analytics,
  • communications,
  • notifications,
  • payments,
  • customer support,
  • security,
  • and platform operations.

5. Data Storage & Security

We use commercially reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

  • encryption,
  • access controls,
  • authentication systems,
  • monitoring,
  • and internal security practices.

No platform or transmission method can be guaranteed to be completely secure.

In the event of a material data breach affecting personal information, we may notify affected users and relevant authorities as required under applicable law.

6. Retention

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We retain information for as long as reasonably necessary to:

  • provide the Service,
  • maintain platform operations,
  • comply with legal obligations,
  • resolve disputes,
  • enforce agreements,
  • and improve our systems and technologies.

7. Your Choices & Rights

Requests can be submitted to: support@surilo.app

Subject to applicable law, you may request to:

  • access your information,
  • correct inaccurate information,
  • delete your account,
  • withdraw certain permissions,
  • or contact us regarding privacy concerns.

8. AI-Generated Content

Content generated through Surilo may contain AI-generated elements and may include labels, disclosures, metadata, or other indicators associated with such content. Users may not remove or alter such indicators where applicable.

9. Children's Privacy

Surilo is intended for users aged 18 years and above. We do not knowingly collect information from children.

10. Third-Party Services

The Service may integrate with or rely on third-party platforms, tools, or services. Their independent terms and privacy policies may apply to certain interactions or transactions.

11. Policy Updates

We may update this Privacy Policy from time to time. Updated versions become effective when published within the Service.

Continued use of the Service after updates constitutes acceptance of the revised Policy.

12. Contact

Surilo

A product of Raymidi Labs OPC Pvt. Ltd.

Support: support@surilo.app

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